Return policy

Choose the option that fits your situation.

Have your order number ready. You can find it in your order confirmation email.

Return your order

You can return your order within 14 days of receiving it.

Return fee is deducted from your refund Nothing to pay upfront Choose a gift card and get 10% extra
  1. Open the returns portal and enter your order number.
  2. Choose the items you want to return, and whether you want a refund or a gift card with 10% extra.
  3. Pack the items, preferably in the original packaging, in the same condition as when you received them.
  4. Send the package. Once we have received and checked it, you will be refunded to the payment method you used when you placed your order.
Start your return

Exchange for a different size or item

You only pay for return shipping to us. We pay for shipping your new item to you.

We pay shipping on your new item Price differences are settled automatically
  1. Open the returns portal and enter your order number.
  2. Choose exchange and the size, colour or item you want instead. Any price difference is settled automatically when you complete the exchange in the portal.
  3. Pack the item and send it back to us.
Outside the EU? You can return your order in the portal, but exchanges are not possible.
Start your exchange

Make a claim for a defective or wrong item

Is your item defective, or did you receive the wrong item or size? Create a claim no later than 7 days after you received your order.

Defective item or fault Wrong item or size Within 7 days of delivery
  1. Open the claims portal and enter your order number.
  2. Choose the item and describe the issue. Please attach photos where the defect is clearly visible.
  3. We will review your claim and let you know what happens next. Please do not send the item back before you have heard from us.
Create a claim

Good to know

What does a return cost?

The return fee depends on where you are sending from, and is deducted automatically from your refund:

  • Sweden: 56 SEK
  • Norway: 95 NOK
  • EU: 7 EUR
  • UK: 7 GBP
  • United States and Canada: 15 USD
  • Australia: 28 AUD
When will I get my money back?

Once we have received and checked your return, you will be refunded to the payment method you used when you placed your order. The return fee is deducted automatically.

If you choose a gift card in the returns portal, we add 10% extra on top.

What condition must the item be in?

The item must be in the same condition as when you received it, preferably in the original packaging.

Can I arrange my own return?

Yes. Buy a return label at a post office or parcel shop and send the package directly to our address. Remember to include the return note, which you can download here.

Designby Si, Unionsvej 11, 4600 Køge, Denmark

What if my return gets lost?

You are responsible for making sure your return reaches us, so always keep your receipt as proof of return.

Returns must be sent directly to our address. We do not accept parcels sent to parcel shops, collection points or pickup locations.

How long does delivery take?

We ship your order within 24 hours of purchase. Delivery usually takes 2–7 working days to the EU, Norway and the UK, and 5–10 working days to the rest of the world. During busy periods such as Black Friday and bank holidays, or if the carrier is delayed, it may take a little longer. Read more about delivery

Return address Designby Si, Unionsvej 11
4600 Køge, Denmark